This product comes with a 2-year commercial warranty from the date of purchase. The warranty covers material and manufacturing defects under normal use and does not cover damage caused by accidents, neglect, or improper use. If something goes wrong, contact our customer service to start your claim. Flowlife covers return shipping for all approved claims. This warranty is in addition to your statutory rights, which always apply.
Warranty Return Policy
The warranty covers defects in materials or manufacturing that appear under normal use. This includes faults that should not occur with proper handling of the product. The warranty does not cover damage caused by drops, misuse, neglect, or normal wear and tear. If you believe your product has a warranty defect, contact our customer service to start your claim. We normally respond within one business day. If the claim is approved, you will receive a prepaid return label. Flowlife covers return shipping for all approved claims. You are entitled to a free repair or replacement. If neither is possible, a price reduction or full refund is issued.
REFLOW
Once the warranty period has expired, you can return your product through REFLOW, our recycling program. Return a used Flowlife product for recycling and receive a 35% discount on a new purchase. This offer applies to products purchased directly from Flowlife. Contact our customer service to start your return.