GDPR – FLOWLIFE AB

Introduction

The following document is a summary of how FLOWLIFE AB in accordance with the general data protection regulation (GDPR) processes your personal data. FLOWLIFE AB does not collect more information than is necessary in the process of completing your order. FLOWLIFE AB does not resell your information to third parties without a legal basis, or use the information for anything other than that for which you have given consent. In handling personal data, FLOWLIFE AB protects your personal privacy.
Personal Information 
Personal data is all information concerning an identified or identifiable living individual.
What information does Flowlife AB store? 
With a purchase, FLOWLIFE AB stores your first and last name, address, telephone number, e-mail address, IP-address and purchase history. This information is stored for the purpose of handling your order and / or answering questions related to your order, for example through customer service. FLOWLIFE AB does not store / process your data for longer than what is necessary and with a legal basis for how long the data may be stored.

Consent

In order to complete the agreement upon purchase, FLOWLIFE AB collects necessary personal information such as first and last name, address, e-mail, telephone number and payment information. Campaign and marketing mailings or the like are only sent out with consent. Consent is given upon approval of purchase.

Third party

In order to be able to fulfill the terms of the agreement upon purchase, FLOWLIFE AB shares the necessary information with our payment supplier. Necessary information for completion is first name, last name, address, e-mail address and telephone number. The information is saved in order to complete the purchase and to protect the parties against fraud.

FLOWLIFE AB's payment supplier: Klarna.

In order to be able to fulfill contract terms that apply to the delivery of the ordered product, FLOWLIFE AB must share the necessary information with the shipping company. The information that is considered necessary for the shipping companies' commitments is first name, last name, and to which address the delivery is to be made. For e-mail or mobile notification it is required that FLOWLIFE AB provides information such as e-mail address and / or telephone number.

FLOWLIFE AB's shipping companies: DHL, Instabox, Budbee, PostNord.

When approving a subscription to FLOWLIFE AB's newsletter, first name, last name and e-mail address are shared with our newsletter providers. Approval of the subscription to the newsletter takes place upon purchase and / or through a form offered on FLOWLIFE AB's website.

FLOWLIFE AB's newsletter providers: Mailchimp, Linkmobility, Typeform.

Upon return request, information is shared with FLOWLIFE AB's customer management system. Information that is shared is first name, last name, address, e-mail address, telephone and payment information.

FLOWLIFE AB's customer management system: Zendesk, N-Shift, Dream Logistics, Microsoft, Klarna.
Your rights
Upon request, FLOWLIFE AB shall provide an electronic extract in readable format of all information available to FLOWLIFE AB about the requesting party.

Upon request, FLOWLIFE AB shall correct, update and / or supplement incorrect information available to FLOWLIFE AB about the requesting party.

Upon request, FLOWLIFE AB shall delete all information available from FLOWLIFE AB about the requesting party. Exceptional cases in which information is required to fulfill a legal obligation may result in deletion being canceled or postponed.

Upon request, FLOWLIFE AB shall stop all marketing mailings, campaign mailings and / or similar communication channels made to the requesting party.

Term and Conditions - #yesflowlife

We're glad you've shared your content with us via Flowlife related hashtags. In a request sent to you, we have wanted to use the content you have shared for marketing purposes in our social channels, paid ads and add the images to our directory. By responding with the hashtag #yesflowlife to our request, you agree to Flowlife’s terms and conditions for user generated content. 

Flowlife’s terms and conditions for user generated content

You certify to Flowlife AB, company registration number 556962-1260 (hereinafter referred to as Flowlife) that you are at least eighteen (18) years of age, and have full right, power, and authority to give the approval and grant the rights hereunder.  

You grant Flowlife, a perpetual, non-exclusive, royalty-free, worldwide license to use your video(s), photograph(s) and/or other content posted on social networks such as Instagram, Facebook, Pinterest, YouTube or blogs and websites – and to display the material on Flowlife´s social channels and/or on flowlife.com galleries/flows, which are generated by the software Flowbox. 

Together with your content, hereinafter referred to as “Content”, you allow Flowlife and Flowbox to fetch the online material, your social media handle, profile picture, caption, amount of likes and comments, date of posting and location, and any other information that may have been included in the content, and in relation to which you have responded #yesflowlife. Any credits or other acknowledgment or missing information of you shall be determined at flowlife's sole discretion and is subjected to the technical possibilities of the platforms' API and software used.

Moreover, you represent and warrant that you own or control the rights to the material you have submitted and that you have permission from any person(s) appearing in the photos in accordance to the current General Data Protection Regulation (GDPR), and that Flowlife’s use of the Content will not violate any rights of a third party or any law.

Flowlife cannot guarantee that we will be using your content. Flowlife is under no obligation to use any content submitted by you. 

By agreeing to these terms and conditions by responding to our request with #yesflowlife you acknowledge that you have read and understood all of these terms and conditions. 

Cookies

A cookie is a small data file that a web server saves in a website visitor's computer. Cookies are divided into two groups; session cookies and time-limited cookies.

Session cookies

A session cookie is a file that contains an identifier (a string of letters and numbers) that a web server sends to a web browser for temporary use for a limited period of time.

Time-limited cookie

A time-limited cookie is a cookie for which it has been decided in advance how long the cookie will be active.

Pixels

In addition to cookies, FLOWLIFE AB uses pixels. Pixels are code sections that allow FLOWLIFE AB to collect information about website visitors and what measures they took during their visit. The information is used for the purpose of improving the website and creating a better experience for visitors.

Third-party cookies

Third-party cookies are created by domains that are not the website (or domain) that you visit. These are commonly used for online advertising and are placed on a website by adding scripts or tags. A third-party cookie is available on all websites that load the third-party server's code. FLOWLIFE AB takes part in information collected by third-party cookies from, for example, Facebook.

How does FLOWLIFE AB use cookies?

We use cookies and pixels to create a better user experience for our visitors. Examples of how we use cookies are listed below.

We use function cookies in order to maintain the website and improve our technical solutions.

We use cookies to improve the customer experience and create tailored advertising for our visitors.

We use session cookies to store your page events such as products you have added to the shopping cart.

Through services such as Google Analytics and Google Ads, we analyze traffic and purchase history. This is done in order to develop our systems, improve our website and facilitate digital customer visits.

We use cookies to develop our customer support through order history and chat functions.
Avoid cookies 
In the browser you use, you can through settings automatically deny the storage of cookies or that you receive a notice every time a website requests to store a cookie. You can also delete previously stored cookies.

Our responsibility

FLOWLIFE AB is responsible for the storage and processing of personal data in our e-commerce platform and that rules are followed.

FLOWLIFE AB's e-commerce platform: Centra

To store, process and communicate sensitive information such as personal data, passwords and the like, FLOWLIFE AB uses industry standards such as hash algorithms and SSL / TLS systems. FLOWLIFE AB uses organization-validated SSL certificate with RSA